By Carl Hudgens
Potential clients who are living here in England from other countries, and possibly still struggling with the language, may seek out smaller businesses if they are in need of a particular service. It is possibly they may find larger organizations or companies intimidating, and would feel more comfortable in a smaller setting.
Although working with clients who are not totally fluent is difficult, you can most certainly work it to your advantage. By being kind, understanding, conscientious, and sensitive, you can gain their trust and help build their confidence.
We as English speakers have little experience of being completely isolated in a place where we do not know the language. On our travels we rarely find places where no one speaks our language and we are completely at the mercy of people's kindness. English is so widely spoken we can often find people speaking it in the most remote places.
Showing sensitivity and not getting frustrated or leaving the impression that you think your client is stupid will go a long way. Depending on the sort of work you do, sometimes, language is not even needed so much. Many times actions do not need a translation. If you are providing services such as beauty treatments or massage, you may get away with not having to do much in the way of speaking. Other businesses that involve agreements, contracts, or a situation where important information is exchanged, may require a bit more.
There are a few options for communicating with clients with a language barrier. If there is something of particular importance you want them to understand, read, or sign, you can submit the document to a translation service who will use a native speaker to translate not just the words, but the full meaning of a document, something that won't happen if you use translation software.
Although working with clients who are not totally fluent is difficult, you can most certainly work it to your advantage. By being kind, understanding, conscientious, and sensitive, you can gain their trust and help build their confidence.
We as English speakers have little experience of being completely isolated in a place where we do not know the language. On our travels we rarely find places where no one speaks our language and we are completely at the mercy of people's kindness. English is so widely spoken we can often find people speaking it in the most remote places.
Showing sensitivity and not getting frustrated or leaving the impression that you think your client is stupid will go a long way. Depending on the sort of work you do, sometimes, language is not even needed so much. Many times actions do not need a translation. If you are providing services such as beauty treatments or massage, you may get away with not having to do much in the way of speaking. Other businesses that involve agreements, contracts, or a situation where important information is exchanged, may require a bit more.
There are a few options for communicating with clients with a language barrier. If there is something of particular importance you want them to understand, read, or sign, you can submit the document to a translation service who will use a native speaker to translate not just the words, but the full meaning of a document, something that won't happen if you use translation software.
About the Author:
Carl Hudgens is a widley respected writer who has been writing for 5 over years often writes on Translation Service and a wide range of other subjects.
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